Nazwa Biblioteki Śląskiej Cieniowany pasek

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FAQ


How can I join the Library?

For the detailed information click here.

How long does it take to get the library card?

You will receive your library card at once after your registration and becoming a member. In the same day you can visit a reading room or borrow a book.

I have lost my library card. What should I do?

Please notify us about it. We can prevent unauthorised use of your card. Failure to do so will result in you being responsible for any items borrowed using your card. To get the new card you should come with your ID document to the Registration Desk. Replacement library card is double charged.

I have forgotten my password to my library account. Can I receive a new password via e-mail?

Yes, if you had given your e-mail address in your personal data (during the registration or later). To get a new password, click the link „Forgot your password?” and next fill in and send the form which will appear. The new password will be sent to your e-mail.

Can I request a book via Internet?

Yes, books can be requested in library electronic catalogue OPAC from the Silesian Library website. Confirming the request is possible only during the Library opening hours:
Monday: 12.00–20.00,
Tuesday–Friday: 8.00–20.00,
Saturday: 8.00–15.00.

Do I have to collect requested items in person?

It is not necessary. But books can be collected only after showing the library card of the person who has requested them. The owner of the library card is responsible for any use of the card as well as for any items borrowed using this card.

How can I renew the books I have borrowed?

  • You can renew your books via telephone, number: (+48) 32 20 83 748.
  • You can also renew them via Internet. In this case you should log in to the catalogue, then click the link „account” and enter your personal account, then click „Renewable items” on the left. You will see all books you have borrowed and you can renew. However, sometimes it is not possible to renew a book because someone else has requested it or it is overdue.

Do I have to return books in person?

It is not necessary to return books in person. They can be returned by someone else or sent to the Library by post.

What happens if my loan is overdue?

Fines of 1,50 PLN for every book are imposed on the 7th day after the due date of the book. Then fine rate for any book not returned by the due date is 1,50 PLN per week. You will not be allowed to borrow books until the fine is paid and the books returned.
User is informed that the borrowed book is overdue via e-mail, the information is also placed in his library account in computer catalogue.

How can I pay the Library fees and charges?

  • Fines for the overdue items can be paid by cash at the Circulation Desk.
  • Charges for the library services and interlibrary loans should be paid in advance by bank transfer to the Library account: mBank S.A. O/KATOWICE 44 1140 1078 0000 5008 3000 1001.

I have lost a borrowed book. What should I do?

Please contact the Lending Library as soon as you can.

How to use a reading room?

Your library membership entitles you to use any reading room. You need a valid library card to enter a reading room.

Catalogue OPAC. What is it?

Library catalogue OPAC (On-line Public Access Catalog) is an online database of materials held by a library. It allows browsing online data in the database, as well as to request and reserve library documents; it also informs the users of the state of their library accounts. You can get access to catalogue OPAC of Silesian library via Internet or by graphic terminals in the library building. OPAC offers various possibilities: browsing the library collection to look for needed documents according to the system’s indexes; creating searching strategies, informing of the status of requested items via e-mail and users’ self-service (renewing the borrowed materials).

Does the library catalogue OPAC contain information of all library collections?

The library catalogue does not contain manuscripts, graphics, grey literature; it records only part of the old prints collected in the Library, cartography (maps, atlases, plans), films, sound recordings, as well as periodicals. If you are interested in one of the materials mentioned above you should first check the electronic catalogue, then traditional cards catalogues. To get complete information you can contact the Library staff directly or via e-mail.

I cannot log in to the Library catalogue – OPAC online from home

  • To log in to the library catalogue you should type in: your library card number and a password. The password cannot contain diacritical marks.
  • It is important to unblock „cookies” in your Internet browser.

What does the information „This item cannot be requested / reserved. It can only be accessed on-site” mean?

It means that the book is in a reading room reference collection. This book cannot be requested. You can take it directly from the shelf and read in the reading room.

I have reserved a book which is presently on loan by another user. Will it be available for me in the given deadline?

When there is a reservation on a book this book cannot be renewed by the present user. However date when it is available for you to collect depends on the real date of its return by previous user. User can return a book earlier (before the due date) or later (paying the overdue fine). At the moment of return the book is no longer visible in your „reservations” (in the account), it appears in the option „requests” and is waiting there for 7 days (no matter what the reservation date was) for the confirmation of the request. If during these 7 days you do not confirm your request in your electronic account, it will become available for other users and your reservation is finished. So it is important to check your reservations and requests at least once a week via Internet. You can also get this information via e-mail if you give us your e-mail address.

May I borrow newspapers or magazines?

No, according to the Library regulations you can read periodicals only in-site, in a reading room.

Do you I have access to the Internet in the library?

Yes, you can use your own equipment in reading rooms and main hall of the library. However you cannot connect it to the Library cable network, but you can use the wireless Internet access. More details here.

May I photograph the library materials in the reading room?

Yes, most library materials may be photographed for the personal non-commercial use.


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